IT Operations Analytics

Modern Applications and Complex Infrastructures Require ITOA 2.0

The importance of digital transformation continues to grow and the interest in the potential around data-driven decision-making is more prominent. The spotlight is on the tools and services being used for application and infrastructure management and monitoring.

Afendi is dedicated to ensuring your business has a highly reliable IT operations platform enabling all of your infrastructure data to work for your organization effectively, and efficiently with maximum utility to drive intelligent decision-making.

Accelerate Business Transformation

An ITOA 2.0 approach empowers IT by leveraging data science, next generation platforms and tools to drastically improve the efficiency and effectiveness of operations.

We take the concept of ITOA to the next level. Our prescriptive “System of Action” model includes six key functional areas over which we apply a broader context encompassing People, Process, and Product. Through the “System of Action” model, we define and align an ITOA transformational journey for your business.

Enable IT Operations Through a System of Action

The ITOA ‘System of Action’ Delivers Value in the following areas

Monitoring System
Includes various tools used to collect telemetry and provides the ability to understand how services and resources are being consumed and utilized.

System of Engagement
A methodology to collect, aggregate, correlate, and enrich events in real-time generated by the monitoring ecosystem.

Data Management
This layer captures data and events over long periods of time to discover patterns, detect anomalies, and provide a historical view of behavior.

System of Automation
Enables event driven changes to be enacted within IT operations programmatically – often associated with self healing.

Visualization
Content presented in a meaningful way enabling the right decision in a timely manner.

System of Record
Provides multiple functions including incident response and problem management for event enrichment and SLA monitoring.

ITOA Services

Our consultative approach to understanding challenges and business objectives promotes a collaborative environment ensuring your business has a highly reliable operations platform enabling all of your infrastructure data to work effectively and efficiently for your organization with maximum utility to drive intelligent decision-making.

ITOA Leadership

  • Mission
  • Objectives
  • Services
  • Processes
  • Customers

Operational Assessment

  • Perceived Obstacles
  • Review & Inspect
  • People & Processes
  • Best Practices
  • Analyze & Report

ITOA Envisioning

  • Technology Landscape
  • Building Blocks
  • Current State
  • Future State
  • Implementation Strategy

Sentry Services

  • Initial Assessment
  • Growth Planning
  • Dashboard Creation
  • Data Acquisition
  • Data Provisioning
  • Quarterly Review